WHERE CAN I FIND MORE INFORMATION ABOUT THE PRODUCTS?

All information and product benefits are located on the product page. There you will find a brief description of the product and if you scroll down the page you will see additional details highlighting the benefits, as well as images and other information. If you have any further questions, please feel free to contact us, our customer support team will be happy to answer you.

THE PRODUCT I AM LOOKING FOR IS NO LONGER AVAILABLE :(

Our store carries a wide range of products. Many of our products are seasonal exclusives and once sold out they will most likely be discontinued. Occasionally an item in our standard selection may be temporarily out of stock. We recommend checking weekly to see which items are back in stock. Our website may contain inaccuracies regarding availability. In these cases an item or order may be cancelled. We apologize for any inconvenience. We do not currently have a backorder system.

WHAT IF MY ORDER CONTAINS MISSING OR FAULTY PRODUCTS?

For missing or incorrectly delivered items, please contact us at YOUR EMAIL. Please provide your transaction reference number (order number) and send us proof (image file size should be under 1MB). We will resolve the issue as soon as possible.

HOW DO I KNOW MY ORDER HAS BEEN SUBMITTED SUCCESSFULLY?

You will receive an email confirmation with the order number and details of your purchase.

I WANT TO CHANGE MY ORDER. WHAT SHOULD I DO?

You can change your order no later than 12:00 noon on the day following your order. You can contact us via Please contact office@vektornation.de to request a change.

WHICH PAYMENT OPTIONS ARE ACCEPTED?

We accept four major credit cards (MasterCard, Visa, American Express and Discover) as well as PayPal, Amazon Pay, SOFORT and Apple Pay.

HOW DO I PAY WITH PAYPAL?

PayPal is the easiest way to pay online. Once you have added all the items to your shopping cart and are ready to complete the transaction, you can click on the "PayPal" button. You will then be redirected to the PayPal website. Be sure to enter your correct details to ensure a quick and hassle-free payment process

WHAT IS THE CANCELLATION PROCEDURE?

An order can be cancelled no later than 12:00 noon on the day following the order. After this time, cancellation is no longer possible.

You can contact us via office@vektornation.de .

IS ONLINE ORDERING SAFE?

Yes. We take the utmost care with the information you provide when ordering through our online store (or otherwise). The server that hosts our store encrypts the transmission of all credit card details and personal customer information using the Internet standard SSL (Secure Sockets Layer) protocol.

IS IT SAFE TO USE MY CREDIT CARD ON YOUR WEBSITE?

It is completely safe. To ensure a secure payment process, our website uses a credit card processor for a reliable and secure internet payment interface where all data remains encrypted with AES-256.

WHEN WILL I RECEIVE MY ORDER?

All orders are processed within 1-3 business days. From the ship date, you can expect your order within 5-9 business days, depending on carrier and location availability.
Shipping delays may occur if the shipment requires customs clearance or inspection, or if a transit delay is caused by the carrier service. We apologize in advance for any delays.

All orders are processed within 1-3 business days. From the ship date, you can expect your order within 5-9 business days, depending on carrier and location availability.

I HAVE NOT RECEIVED A CONFIRMATION EMAIL FOR MY ORDER

It may happen that our email ended up in your SPAM folder. Please check your spam folder and see if our email is there. If you still cannot find the email, please contact us and we will resend it.

CAN MY ORDER BE DELIVERED TO AN ADDRESS OTHER THAN MY CREDIT CARD BILLING ADDRESS?

Yes, of course. Make sure you enter the correct details during checkout and check that your desired address is correct

WHAT ARE THE CANCELLATION AND EXCHANGE CONDITIONS?

You can find further information on our "Right of Withdrawal" page. Our customer service team is available to answer your questions.

HOW CAN I RETURN AN ITEM?

For further information please contact our customer support at office@vektornation.de

Do you have a question? Do not hesitate to contact us.

Most emails receive a response within 24 hours. Our customer support is available 24 hours a day, 7 days a week, 365 days a year. Don't hesitate to contact us with any questions, concerns or ideas you may have. We love hearing from you because it helps us provide you with the products and services you need.

How long does it take to receive my package?

Processing takes 1-2 business days, shipping of your product (US) takes 2-5 business days, and international shipping takes 7-14 business days.

Do you ship internationally?

Yes, we do. Please note that international deliveries are insured and secure and all orders arrive at their destination.

How can I exercise my right of withdrawal?

If you need to return or exchange your order for any reason, we are here for you! We offer returns or exchanges within 14 days of receiving your order. You can return your product for a store credit, another product, or a refund to the original payment method.

Please note the following exceptions to our return and exchange policy:

Discounted items are final and cannot be returned or exchanged. Returned items must still have tags attached and be returned in their original packaging.
Returned items must not show any visible signs of wear or use.

Personalized items cannot be exchanged.

To request a return or exchange, please contact us using the form below

RETURN FAQ

Damaged or lost products

If the product you ordered arrived damaged or was lost in transit, you can request a replacement or a refund. All you need to do is send us a photo of the product in the condition it was in when delivered before returning it. When returning the product to us, you must use a tracking number. Otherwise, we cannot issue a refund.

Any fees that may apply and must be paid

You are responsible for the shipping costs to return the product to our warehouse in Germany. These fees are non-refundable. Restocking fees are 1€, if applicable to your product.

If you return a product and once we receive it in the correct condition, you will be entitled to a replacement product, a refund or a stock credit.

Replacement product: Once you have selected the product you want, it will take approximately 7-10 working days for it to arrive.
Refund: You will receive the money directly on your card (or other payment method) after 2-5 business days.
Store credit: You can get a store credit immediately.